jtween Privacy Policy —
Your Data, Our Responsibility

Welcome to jtween. This privacy policy explains how jtween collects, uses, stores, and protects your personal information. By using our platform, you are considered to have accepted the terms of this privacy policy.

Jtween operates as a safe and trusted platform for Bangladesh's gaming community. We believe that protecting every user's privacy is a core responsibility. This privacy policy is built in accordance with international data protection standards and GDPR guidelines.

This policy applies to jtween's website, mobile application, and all related services. If you have any questions about this Privacy Policy, please contact our support team.

Under jtween's privacy policy, we collect the types of information listed below. Only data that is strictly necessary to provide our services is collected.

a) Registration Information:

• Full name, date of birth, and gender
• Email Address and Mobile Number
• Residential Address and Country
• Username and Password (Encrypted)

b) Identity Verification (KYC) Information:

• Copy of National ID or Passport
• Proof of Address (Utility Bill or Bank Statement)
• Selfie or Photo ID Verification

c) Financial Information:

• Deposit & Withdrawal History
• Payment method details (bKash, Nagad, Rocket number)
• Transaction Reference Number

d) Automatically Collected Information:

• IP Address and Device Type
• Browser Information and Operating System
• Time Spent on Site and Pages Visited
• Gaming Activity & Betting History

Under jtween's privacy policy, your data is used only for the purposes listed below. We never use your personal information for anything beyond what is necessary.

• Account Management: To manage your registration, login, and account security.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Customer Service: To effectively assist with your questions and complaints.
• Legal Compliance: To fulfill Anti-Money Laundering (AML) and KYC obligations.
• Service Improvement: To analyze data and improve your gaming experience.
• Promotional Communications: To send you bonus and promotional information, subject to your consent.
• Security: To detect and prevent fraud, deception, and unauthorized access.
• Responsible Gaming: To identify problem gaming patterns and provide appropriate support.

Jtween never sells your personal data. However, certain information may be shared in specific circumstances necessary for service operations.

Data Is Shared When:

• Payment Provider: Minimum necessary information for payment processing via bKash, Nagad, Rocket, or bank transfer.
• Game Provider: With licensed game providers for Live Casino or slots games.
• Regulatory Authority: In response to lawful requests from licensing authorities or law enforcement agencies.
• For Legal Purposes: To comply with court orders or government directives.
• Fraud Prevention: With accredited security agencies for detecting fraudulent activity.

Our partner organizations are contractually bound to maintain standards equivalent to jtween's privacy policy. They receive only the information necessary to provide specific services and may not use it for any other purpose.

As part of jtween's privacy policy, you are fully informed about our use of cookies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of Cookies We Use:

• Essential Cookies: These are essential for login sessions and security — the site cannot function properly without them.
• Performance Cookies: To analyze which sections of the site are most used and improve our services accordingly.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: To analyze user behavior and improve the overall experience.

You can manage cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features on jtween.

Jtween uses industry-leading technology to keep your data secure. Our security systems are regularly reviewed and upgraded.

• SSL/TLS Encryption: All data transmissions are secured using 256-bit SSL encryption.
• Password Hashing: Your password is hashed using the bcrypt algorithm — no one can read it directly.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Server Security: Data stored on dedicated secure servers with regular backups.
• Access Controls: Only authorized personnel are granted access to data on a need-to-know basis.
• Security Audit: Regular audits are conducted by third-party cybersecurity experts.
• Intrusion Detection: Automated systems to detect and block suspicious activity.

Under jtween's privacy policy, you hold the following rights over your personal data. Contact our support team to exercise any of these rights.

• Right of Access: You have the right to know what information of yours we hold.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: You may request the deletion of your information under certain circumstances.
• Right to Restrict Processing: You can request a temporary pause on the processing of your data.
• Data Portability: You can request an export of your data in a readable format.
• Right to Object: You may object to the use of your information for specific purposes.
• Withdrawal of Consent: You may withdraw any previously given consent at any time.

Jtween retains your data for a defined period. Once that period expires, your information is securely deleted or irreversibly anonymized.

Certain data may need to be retained for an extended period due to legal obligations. In such cases, jtween will notify you separately regarding the matter.

Jtween strictly enforces its minor protection policy. Our platform is for users aged 18 and above only.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• Age verification is mandatory as part of the KYC process.
• Collecting personal information from minors is strictly against jtween's policy.
• Any data collected from a minor will be deleted immediately.

Jtween reserves the right to update this privacy policy when necessary. Changes may occur due to technical updates, legal requirements, or service improvements.

• For significant changes, you will be notified via your registered email or through a notice on the platform.
• The date of any change will be noted at the top of the page under "Last Updated".
• Continued use of jtween following any changes will be considered your acceptance of the updated policy.
• Previous versions of this policy will be archived and available upon request.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is ready to assist you.