jtween Terms and Conditions —
Transparent & Fair Gaming Rules

By visiting or using jtween (hereinafter referred to as the "Platform" or "we"), you are deemed to have fully read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, please refrain from using jtween.

These Terms and Conditions apply to all jtween services, games, promotions, and activities. jtween operates under an international gaming license, and all activities are conducted in accordance with applicable laws and regulations.

Jtween's Terms and Conditions are provided in Bengali for the convenience of users in Bangladesh. However, the English version shall prevail in the event of any legal interpretation.

To register on jtween, you must meet the following requirements:

• You must be 18 years of age or older. jtween strictly prohibits gaming by minors.
• Each person may only register one account. Creating multiple accounts is strictly prohibited.
• All information provided at registration must be truthful, accurate, and your own.
• It is your responsibility to keep your account password confidential. Do not share your login credentials with any third party.
• Jtween may request proof of identity and address at any time for account verification (KYC) purposes.

Under jtween's Terms and Conditions, withdrawals may not be processed until account verification is complete. KYC verification generally requires submission of a copy of your national ID or passport.

The terms and conditions governing deposits and withdrawals on jtween are outlined below. All financial transactions are secured with SSL encryption technology.

Deposit Terms:

• The minimum deposit amount is BDT 100 (one hundred taka).
• Deposits must be made using a payment method registered in your own name.
• Approved payment methods include bKash, Nagad, Rocket, and other mobile banking services, as well as bank transfers.
• The use of third-party payment methods is strictly prohibited.

Withdrawal Terms:

• The minimum withdrawal amount is BDT 500 (five hundred taka).
• Withdrawals are typically processed within 1–24 business hours.
• Withdrawal may be delayed if KYC verification has not been completed.
• Withdrawal amounts will be sent back via the same method used for the original deposit.
• If you have an active bonus, wagering must be completed before making a withdrawal.

All bonuses and promotions on jtween are offered subject to specific terms and conditions. Accepting a bonus constitutes your agreement to these terms.

Wagering Requirements: Each bonus comes with a specific wagering requirement. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must wager BDT 30,000 before making a withdrawal.

• The welcome bonus is available to new members only and can be claimed once.
• Each bonus has a validity period, typically between 7 and 30 days.
• Winnings from bonus bets are subject to wagering requirements before withdrawal.
• Cashback bonuses cannot be withdrawn directly — they must be wagered first.
• It may not be possible to have multiple bonuses active at the same time.
• If bonus abuse or fraudulent activity is detected, jtween reserves the right to cancel the bonus and suspend the account.

Jtween reserves the right to modify, suspend, or cancel the bonus program terms at any time. For the latest information on bonuses, Promotions View page.

Jtween has specific terms and conditions governing all betting activities on the platform. These rules apply to all gaming categories, including Live Casino, Sports Betting, slots, and fish games.

• Once a bet has been confirmed, it cannot be cancelled or changed.
• In the event of incomplete bets due to a technical error, jtween reserves the right to make the final decision at its sole discretion.
• In Sports Betting, if a match is cancelled or postponed, all bets will be refunded.
• In the event of a disconnection during a Live Casino game, the outcome will be determined based on the server logs.
• Winnings obtained by exploiting software bugs or glitches may be voided.

All games on jtween use internationally recognised RNG (Random Number Generator) technology, ensuring that every outcome is completely random and impartial. This fairness is regularly verified through third-party audits.

The following activities are strictly prohibited under jtween's Terms and Conditions:

• Money Laundering: Using jtween to conceal funds of illegal origin is strictly prohibited and constitutes a criminal offence.
• Bonus Abuse: Creating multiple accounts or coordinating with others to meet bonus requirements is prohibited.
• Software Manipulation: The use of automated software, bots, or hacking methods is strictly prohibited.
• Selling or Transferring an Account: Selling, renting, or transferring your account to a third party is strictly prohibited.
• Underage Gaming: Allowing minors under 18 to play, or playing on their behalf, is strictly prohibited.
• Collusion: Colluding with other players to gain an unfair advantage is strictly prohibited.

Jtween places the highest priority on protecting your personal information. Our full policy on how we collect, store, and use your data Privacy Policy As described on the page.

• Your information is never sold to third parties.
• All data is secured with SSL encryption.
• If a suspicious login is detected, jtween will notify you immediately.
• We recommend changing your password regularly.

If you notice any suspicious activity, notify the jtween support team immediately. Keeping your account secure is a shared responsibility between you and us.

Jtween reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of these Terms and Conditions.
• Providing false or misleading information.
• KYC verification failure or rejection.
• Suspicious financial activity or suspected fraud.
• Accounts that have been inactive for an extended period (typically 12 months).

You may also request account closure at any time through our support team. Please withdraw any available balance before closing your account.

Jtween firmly believes that gaming should be a healthy form of entertainment. We never want our members to experience financial or emotional distress.

• Jtween allows you to set deposit limits, bet limits, and session time limits directly on the platform.
• You can temporarily suspend your account for a set period using the self-exclusion option.
• If you are experiencing any issues related to gaming, please contact our support team immediately.

For our complete guide on Responsible Gaming, visit our Responsible Gaming View page.

If you have a dispute or complaint, please contact jtween's customer service team in the first instance. Our goal is to resolve all disputes within 72 hours.

• When submitting a complaint, please provide your account ID, the date, and full details of the issue.
• In the event of a dispute regarding game outcomes, server logs shall be treated as the definitive evidence.
• If you are not satisfied with jtween's internal resolution, you have the option to appeal to the licensing authority.

Jtween reserves the right to update or amend these Terms and Conditions at any time. For significant changes, jtween will notify members via their registered email address or through a notice on the platform.

Continuing to use jtween after any changes have been made means you automatically agree to the updated terms. It is therefore in your own interest to review this page regularly.